What Should IT Support Cost for Your Business?
Five questions. Two minutes. A straight answer — no sales pitch.
How many people work at your company?
Include part-timers and remote staff who use company tools.
How do you currently handle IT problems?
Be honest — there's no wrong answer here.
How often does something IT-related go wrong?
Email issues, software not working, someone can't access something — anything that stops work.
What happens to your business if email or your systems go down for a day?
This tells us how much downtime actually costs you.
What did you expect IT support to cost per month?
No right answer — this helps calibrate the recommendation.
Why These Numbers?
Most small businesses underestimate what IT problems actually cost. The calculator above looks at three things: how often problems happen, how much they cost when they do, and what prevention would save you over a year.
| Scenario | Typical annual cost |
|---|---|
| Break-fix: 4 call-outs per year at €200 each | €800 — plus your time |
| One serious incident (data loss, hack) | €2,000–€10,000+ |
| Monthly IT support — Essential plan | €3,000/year, fixed |
| Monthly IT support — Starter plan | €900/year, fixed |
The break-fix model feels cheaper until the day it isn't. Monthly support is a predictable line in the budget; not a surprise invoice after a crisis.
See also: monthly IT support plans and pricing